Shipping and returns
The shipping of your package
DELIVERY AND TRANSPORT
Packages are generally dispatched within 48 hours after receipt of your payment. The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to the company, within one week. We reserve the right to divide an order into several packages or to combine several orders in the same package with the same delivery address.
AVAILABILITY AND DELIVERY TIME
The delivery times indicated at the time of validation of your order are purely indicative. They begin to run from the order, respectively upon receipt of payment. We undertake to send your order to you within two working days provided that all the items ordered are in our central stock. Some products may not be in our central warehouse; it takes an additional delivery time of 2-3 days for the shipment of the order. Depending on the availability of certain items in one of our remote warehouses or due to sales periods, additional delivery times may occur. This is the reason why all information relating to the delivery time is given for information only and can be modified at any time. If we cannot meet the provisional delivery date, the customer is entitled to cancel the order in writing to customer service.
INFORMATION ON THE SENDING OF YOUR PACKAGE
All shipments are made by postal service. The general terms and conditions of Swiss Post Ltd also apply and can be viewed, among other things, at www.post.ch.
NO PURCHASE OBLIGATION, RIGHT OF RETURN
Satisfied or refunded. For online order, we undertake to take back all goods within 14 days from the day of your order and reimburse you as soon as possible, in general, the reimbursement is made by the same means of payment as the original payment, within 2 to 20 days (depending on the circumstances).
Only items that are unused, clean, in perfect condition, labeled, and in their original packaging can be returned or exchanged.
Customized items cannot be returned.
After receipt of the goods, GEITA checks that they are in good condition and, if necessary, decides on a refund. As soon as the distribution center has received and checked your return, the refund will be credited by the same means of payment as the one used to pay for your order. The shipping costs in the case of a return of goods are the responsibility of the customer.